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Lexmark MC2535

Paper Curls, Scrolls and Exhibits Messy Output Stack

Affected products

Click Properties in the title section above.

What you will see

A loss of collation is seen as the paper exits the printer. It curls or scrolls which also produces a messy output stack.


NOTE:
This is most likely to occur in humid environments on partially acclimated media, lightweight media, narrow media, and short grain media.

Solution

StepActionYesNo

1

Load a fresh ream of paper. Flex, fan, and straighten the paper stack to prevent sheets from sticking together.

Partially acclimated media with more moisture absorbed when sitting out in a humid environment is more likely to exhibit this issue. A fresh media will help fix the issue.


NOTE:
If you are experiencing this issue with an A5 media, put the paper in Tray 1, where it should be loaded long-edge fed. This will improve the output as well as the scrolling and stacking issues.

Did this resolve the issue?

Issue resolved. See Step 2.
2

Change the paper weight setting to "Light" by following these steps:

  • Access the printer's Settings from the printer home screen.
  • Navigate through Paper > Media Configuration > Media Types.
  • Touch the paper type loaded in the tray e.g., Plain, then touch the drop-down arrow for paper Weight, then select Light.

Did this resolve the issue?

Issue resolved. See Step 3.
3

Set the Print Resolution to 1200 dpi by:

  • Access the printer's Settingsfrom the printer home screen.
  • Navigate through Print > Quality > touch the Print Resolution drop-down arrow.
  • Select 1200 dpi.

Did this resolve the issue?

Issue resolved.Please contact Lexmark Technical Support.

Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

Get in Touch with Lexmark! for contact information.
NOTE:
When calling for support, you will need the following:

  • Affected printer model/s
  • Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.


LEGACY ID: SO8536

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