200.91 paper jam

Issue description

The printer immediately registers a 200.91 error code upon startup or after clearing a previous jam.

Solution

1. Open both Door A (front door) and the 250-sheet tray (Tray 1).



2. Clear any paper that is jammed or partially picked from the 250-sheet tray.



3. Close all covers including the tray. If the error code still appears, remove Tray 1 and make sure that it is not overloaded. Click here to see Tray fill mark indicator.



4. If the tray is not overfilled, remove the 250-sheet tray and check the S2 sensor and make sure it is able to move freely. Click here to view S2 sensor locator image.



5. Make sure that the S2 sensor is free from any obstruction. Click here to view S2 sensor blocked by paper



6. Close all covers including the tray once more and check if the error persists.



7. If the printer goes to a Ready state, perform another test print to verify if the issue is resolved.

If the issue persists, search for more information related to this issue or contact support for further assistance.