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Lexmark MC2425

Poor development of solid black with starter imaging units

Issue Description:

Poor black transfer seen with larger fonts or areas of large toner coverage.

Solution:

Step 1:

  1. If available, update code to FW5.2, or later.

  2. Retest.

  3. If the issue is not resolved, proceed to step 2.

Step 2: Perform a re-calibration.

  1. Activate by navigating to Settings > Print > Quality > Advanced Imaging > Color Adjust > Start. Click here to see the steps illustrated.

  2. Retest.

  3. If the issue is not resolved, proceed to step 3.

Step 3: Increase toner darkness setting.

  1. To do this from the control panel, navigate to Settings > Print Settings > Quality Menu > Toner Darkness.

  2. Retest.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number
  • Toner/imaging unit/waste toner bottle part number and serial number

Note:Please provide this article ID# SO8624 for reference.

LEGACY ID: SO8624

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