Poor development of solid black with starter imaging units

Poor black transfer seen with larger fonts or areas of large toner coverage.

Step 1:

1. If available, update code to FW5.2, or later.



2. Retest.



3. If the issue is not resolved, proceed to step 2.

Step 2: Perform a re-calibration.

1. Activate by navigating to Settings > Print > Quality > Advanced Imaging > Color Adjust > Start.

   Click here

   to see the steps illustrated.



2. Retest.



3. If the issue is not resolved, proceed to step 3.

Step 3: Increase toner darkness setting.

1. To do this from the control panel, navigate to

   Settings

   >

   Print Settings

   >

   Quality Menu

   >

   Toner Darkness

   .



2. Retest.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Toner/imaging unit/waste toner bottle part number and serial number

Note:

Please provide this article ID# SO8624 for reference.

LEGACY ID: SO8624