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Lexmark CX625

Installing or updating eSF applications appear as Stopped or Disabled or No eSF Applications

Issue Description:

After updating eSF applications on a printer, the printer becomes unresponsive.

Symptoms may include:

  • On the printer’s Embedded Web Server (EWS) the status of installed eSF applications that should be running are shown as Stopped or Disabled or no eSF applications are shown.

Solution:

  1. Power off the printer for a few seconds and power it back on.

  2. On the printer’s EWS, verify that all expected eSF applications are shown and are in the Started or Enabled state.

    • If eSF applications are missing, they must be re-installed.

    • If eSF applications are Stopped or Disabled, manually restart or re-enable them.

      • If the eSF applications fail to start, re-install them.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • What was the state of the printer prior to installing or updating the eSF application?

  • Are there any Interventions Required on the printer?

  • List the eSF applications installed along with their versions.

  • What eSF application and version was installed just prior to the issue being seen?

LEGACY ID: SO8854

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