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Lexmark CX625

Lexmark Cloud Connector: Pressing the Start Button when Using a Scan Shortcut Performs a Copy Instead

Affected Products:


  • Color: CX331, CX421, CX431, CX522, CX622, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920, CX921, CX922, CX923, CX924, CX927,

    MC2325, MC2425, MC2535, MC2640, MC3326, MC3224, MC3224i, MC3326i, MC3426i,

    XC2130, XC2132, XC2235, XC2240, XC2326, XC4140, XC4240, XC4150, XC6152, XC8155, XC8160, XC9225, XC9235, XC9245, XC9255, XC9265, XC4143, XC4153, XC6153, and XC8163

  • Monochrome: MX321, MX331, MX421, MX431, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826, MB2236, MB2338, MB2442, MB2546, MB2650, MB2770, MB3442, MB3442i, MC3426, XM1135, XM1145, XM1242, XM1246, XM3150, XM3250, XM5163, XM5170, XM5263, XM5270, XM5365, XM5370, XM7155, XM7163, XM7170, XM7263, XM7270, XM7355, XM7370, XM9165, XM9155, XM9145, XM1140, XM1342

Software Solution:

Cloud Connector

Issue Description:

Pressing the Start button

while using a Scan shortcut performs a Copy function instead of a Scan function.


There is currently no permanent fix for this issue. As a workaround, use the on-screen scan button instead of the Start button


Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software Solution


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