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Lexmark CX421

Main escalation information requirement

Escalation template

[MANDATORY INFORMATION]

  • Customer Information
    • Account Name
    • Account Address
    • Customer Name
    • Phone Number
    • Email Address
  • Lexmark Device Machine Type/Model

[PROBLEM DESCRIPTION]

  • Problem frequency
  • Readily repeatable or random issue

[SETUP or ENVIRONMENT] to include:

  • New roll out or new installation

[STEPS TO REPRODUCE] – Kindly include video or screenshot/s of the issue, if possible.

[ACTUAL BEHAVIOR]

[EXPECTED BEHAVIOR]

Note:  Click here to download a copy of the escalation template which will be used by SMEs or L3s.

Ήταν το άρθρο χρήσιμο;
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