Printers enrolled in the Lexmark Cloud Fleet Management (CFM) have stopped polling and won't respond to task requests from the Cloud Fleet Management.
Check the current printer firmware and manually update it using the printer's embedded web server.
Refer to xref_HO550 _xref for the steps on How to Check, Download, and Update with the Latest Lexmark Printer Firmware.
LEGACY ID: SO8896
Check the printer jam recovery settings to print the jammed pages.
Here are preliminary wired or wireless network troubleshooting steps if the printer is not communicating on the network.