Affected Products:
Multifunction: MX721, MX722, MX725, MX822, MX826, MB2770, XM5365, XM5370, XM7355 and XM7370
Issue Description:
The printer registers a 281.16 scanner jam error code after it fails to pick a paper from the ADF (Automatic Document Feeder).
Solution:
Restart the printer and verify if the error message is cleared.
Check if the document size matches the size set on the ADF tray guides.
Make sure the paper size is adjusted to the correct size setting in the tray.
If the original document has:
- Contaminations such as pieces of tape, paper clips, and staples.
- Damage such as creases, tears, holes, and excess wear.
Remove the contaminations or replace the damaged original document.
Perform another test copy or scan on the ADF.
Note: For additional troubleshooting steps, please refer to this article; Paper jam in the automatic document feeder.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
LEGACY ID: SO8994