Troubleshooting 240.xx, 241.xx, 242.xx, 243.xx, 244.xx, 245.xx paper jam issues

Issue description

When the user prints multiple documents, any of the following error codes could appear:

• 240.xx
• 241.xx
• 242.xx
• 243.xx
• 244.xx
• 245.xx

Solution

• Make sure that the tray guides are properly set to match the size of the media loaded in the tray.
• Check the paper settings and make sure that it matches the size and type of media loaded in the tray.
• Flip over the stack of media from where the source (tray) of the issue occurs.
• If the error message continues, replace media loaded in the tray with new ream.
• Do not overfill the tray and make sure that the media is within the tray fill indicator.