Single-Function: B2865, M5255, M5270, MS725, MS821, MS822, MS823, MS825, MS826
Multifunction: MB2770, MX721, MX722, MX725, MX822, MX826, XM5270, XM5365, XM7355, XM7370
Paper wrapped around the photoconductor unit (PC) results in pages never making it to the fuser's exit sensor. This triggers a 202.03 paper jam error.
Contributing factors leading to this condition, to include:
Light paperweight, i.e., 20lb. paper
Duplex (2-sided printing) Long-edge-first (LEF) paper orientation with this paper size:
A5-size paper (148 x 210 mm / 5.8 x 8.3in) Short-edge-first (SEF) paper orientation with this paper size:
Statement-size paper (140 x 216mm / 5.5 x 8.5in)
LEF illustration showing PC unit wrap:
Note: Open front access door and remove the toner cartridge and PC unit.
Recommendations below are specific to the paper sizes mentioned in this article;
- LEF tray-loading orientation
- Paper-grain orientation
- Media (paper) weight
A5-size paper with long-edge-first orientation
> Rotate the paper 90° so the paper-feed orientation in the tray is short-edge-first (SEF).
Statement-size paper with short-edge-first orientation
> Since the tray will not accept more than one orientation for this paper size, you can utilize the printer's multi-purpose feeder (MPF tray).
Note: This may require changing the app's paper source and changing the printer's paper size to Universal or Statement.
The use of heavier bond paper, i.e., 80GSM vs. 74GSM* (24lb. vs 20lb.), or higher.
The use of long-grain paper when loading the tray short-edge-first.
General Grain Rule
Paper grain running in a direction that is parallel to the printer's paper path will almost always will be more resistant to curl, however, there can be exceptions based on paper dimensions.
|Orientation into the printer||Recommended|
Long edge first (LEF)
Short grain, For example,
5.8" x 8.3"
Short edge first (SEF)
Long grain, For example, 5.8" x
— Grain running parallel with the longest measurement of a sheet of paper (grain long). Short grain — Grain running at right angles to the longest measurement of a sheet of paper (grain short).
In this case, the paper's overall side-to-side beam strength, grain direction, and original LEF feed orientation contributed to this 202.03 error.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Toner/imaging unit/waste toner bottle part number and serial number
LEGACY ID: SO8595