After updating eSF applications on a printer, the printer becomes unresponsive.
Symptoms may include:
On the printer’s Embedded Web Server (EWS) the status of installed eSF applications that should be running are shown as Stopped or Disabled or no eSF applications are shown.
Power off the printer for a few seconds and power it back on.
On the printer’s EWS, verify that all expected eSF applications are shown and are in the Started or Enabled state.
If eSF applications are missing, they must be re-installed.
If eSF applications are Stopped or Disabled, manually restart or re-enable them.
If the eSF applications fail to start, re-install them.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
What was the state of the printer prior to installing or updating the eSF application?
Are there any Interventions Required on the printer?
List the eSF applications installed along with their versions.
What eSF application and version was installed just prior to the issue being seen?
Configure a impressora e o computador para que eles possam se comunicar após a instalação de uma porta serial na impressora.
Obtenha o endereço IP da sua impressora após a instalação de uma nova porta de soluções internas.