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Lexmark MB2770

How to Resolve a Wireless Printing Issue when Using the Comcast/Xfinity and/or Rogers/Shaw Cable Modems

Affected Products:

Single-Function:

  • Color: CS331, C2326, C2425, C2325, C2535, C3224, C3326, C3426

  • Monochrome: MS421, MS431, B2236, B2338, B2442, B2546, B2650, B2865, B3340, B3442, M1342

Multifunction:

  • Color: CX331, MC2325, MC2425, MC2535, MC2640, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i, XC2326

  • Monochrome: MX321, MX431, MX522, MB2236, MB2236i, MB2338, MB2442, MB2546, MB2650, MB2770, MB3442, MB3442i, MB3444, XM1344, XM1342

Issue Description:

Wireless connectivity issues are encountered when connecting Lexmark printers or any multi-function devices to certain models of wireless gateway modems which is supplied by Comcast/Xfinity1 and/or Rogers/Shaw2

  • Wireless connection is successful but unable to print

  • Printer obtains wireless network IP address via DHCP but still unable to print

  • Pinging the printer IP results in a large number of lost packets and/or ping timeouts

  • The embedded web server (EWS) intermittently loads when accessed

1USA: ISP is Comcast/Xfinity, manufacturer of the wireless gateway telephony modem is Arris (Note: Not all Arris models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issues reported with Arris Surfboard SVG2482AC, Arris TG1682G, Cisco DPC3941T also reported)2Canada: ISP is Rogers/Shaw, wireless gateway telephony modem manufacturer is Hitron (Note: Not all Hitron models or wireless gateway telephony modem firmware revisions may exhibit these issues. Issue reported with Hitron CGNV4 ) The gateways use an Atheros AR9381-AL1A chipset for the 2.4 GHz wireless network.

Solution:

The firmware of the device will need to be updated to the latest version available on this link.


Note:
Refer to KB Article xref_HO550_xref for steps on how to update the printer firmware. Contact Lexmark Technical Support if unable to find the firmware release or update the firmware.

Still Need Help?

Should the issue persist, please

contact Lexmark Technical Support and have the following available:

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8929

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