Single-Function: MS72x, MS82x, M5255, M5270, B2865dw
Multifunction: MX72x, MX82x, MB2770, XM5370, XM7355, XM7370
The printer posts a 241.8A, 241.84B, or any 241.84x paper jam. This happens on a brand new printer (out-of-the-box) or when Tray 1 is empty with a paper out flag has been bent.
Paper jam error box
Paper out flag
(Click photos to enlarge)
Remove the duplex/multipurpose feeder (MPF) tray from the printer.
Open the front door
Press the blue handle and then pull the tray out.
Check and remove any jammed paper.
Visually check the bottom of the duplex/multipurpose feeder (MPF) tray to see whether there is a pass?through roller.
If there is no pass-through roller, the tray needs to be replaced. Check on the Paper Feeder Motor for the status of the flag - if bent, replace the Paper Feed Motor.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
- Printer model(s)
- Printer serial number
LEGACY ID: SO8785