Replacing an unsupported cartridge

Issue description

The printer posts a Replace unsupported cartridge [32.40D] error. This error indicates that a different starter cartridge is inserted into the printer.

Solution

The printer is locked to its original starter cartridge. Perform these steps to fix the issue.

1. Remove the toner cartridge and check if it is the exact toner that came with the printer.

   


2. Install the original starter toner cartridge to the printer.



3. If you are unable to determine where the original starter cartridge is, install an aftermarket toner.