Affected Products:
Multifunction: CX820, CX825, CX827, CX860, XC6152, XC6153, XC8155, XC8160,
XC8163,
MB2770, MX72x, MX82x, XM53xx, XM73xx
Issue Description:
During scanner operation, whether it be the scanner calibrating on power-up, or making scans or copies, an 800.00 error code can appear with a blue background
on the printer home screen
.Solution:
Power the printer Off for at least one minute.
Power the printer On and check if the issue persists.
Should the issue persist, pleaserefer to the next section of this document.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: TE927
**LEXMARK Only**
Additional Information:
This issue seems to mainly occur at first installation of the printer, and nearly always occurs at power-up.
The issue seems to be due to a manufacturing issue with the ADF control card with the HDMI connectors getting contaminated.
If all of these repairs are attempted and there is still no success;
the case should be escalated to the product and scanner PE teams.
LEGACY ID: TE927