Lexmark Embedded Document Accounting Solution: 'Out of Memory' Error Appears when Releasing Print Jobs or Scanning and USB Printing

Solution: Lexmark Embedded Document Accounting Solution (eDAS)

Upon releasing large or numerous print jobs and printing from a thumb drive, you will observe the following when the Lexmark Embedded Document Accounting Solution (eDAS) is installed on the device:

• A 'Memory Full' message displays on the printer.

• Other scan-to functions fail to work.

• A 'Busy Please Wait' message displays on the printer when attempting to perform other scan-to functions.

Updating eDAS to version 104.1.5.11 will fix the issue.

The latest version of eDAS addresses a memory leak when printing large jobs (release all) and reserves more native memory for held jobs.

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Name and version of the solution

LEGACY ID: SO8180