If the Lexmark Cloud Print Management (CPM) Print Release eSF applications on a printer have been updated to:
Print Release version 2.3.x
And the printer’s firmware is before the versions listed, print jobs seen in the CPM portal will not be shown in the Print Release application on the printer.
To resolve this issue, contact Lexmark Technical support.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
Software / Solution
LEGACY ID: SO8880