Issue Description:
Users are unable to update the printer firmware using the Lexmark Cloud Fleet Management app.
This issue happens only to the printers with firmware level prior to EC6 (LHS60.xx.P617).
Solution:
The printer firmware must be updated to LHS60.xx.P617 or later.
Check the current printer firmware. Refer to xref_Check_xref for the steps.
If the firmware level is below LHS60.xx.P617, m
anually update the firmware using the printer's embedded web server. Follow the steps on xref_HO550_xref.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
LEGACY ID: SO8882