Issue Description:
When a printer has been listed as “enrolled” in the Printer Enrollment Tool (PET), Cloud Fleet Management (CFM) queries the printer for information. This information is required before the printer can be shown in the Printers tab of the CFM portal. The queries may take several minutes to complete. When the printer starts to provide the information, the printer will be listed with its IP address shown as “pending.” From the CFM portal, no actions should be taken on the printer while “pending” is shown.
When printer has provided all the information, the “pending” indicator will be replaced with the printer’s IP address. The printer’s details page may then be accessed by clicking the IP address.
If 10 minutes has passed and the printer has not shown up in the CFM portal or it is still in the “pending” state, it may indicate:
A network connectivity issue has occurred that is preventing the printer from reaching CFM.
The Printer Configuration Agent (PCA) is stopped or disabled.
The printer’s embedded web server (EWS) was being accessed during the printer enrollment process.
Solution:
For a Network connectivity issue
Restore the printer’s network connection.
If the PCA is stopped or disabled
Power cycle the printer and re-enroll it.
Printer’s EWS accessed during printer enrollment
Power cycle the printer. Re-enroll the printer and do not access the EWS while the printer is being enrolled.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer model(s)
Printer serial number
Name and version of solution
LEGACY ID: FA1286