202.x3 Jams With Two-Sided Printing (Duplex) Using Statement or A5 Paper

Issue description

Paper wrapped around the photoconductor unit (PC) results in pages never making it to the fuser's exit sensor. This triggers a 202.03 paper jam error.

Contributing factors leading to this condition, to include:

• Light paperweight, i.e., 20lb. paper
• Duplex ‑ (2-sided printing) Long-edge-first (LEF) paper orientation with this paper size
• A5-size paper ‑ (148 x 210 mm / 5.8 x 8.3in) Short-edge-first (SEF) paper orientation with this paper size
• Statement-size paper ‑ (140 x 216mm / 5.5 x 8.5in)
• Sample LEF image showing PC unit wrap

Note:  Open front access door and remove the toner cartridge and PC unit.

Solution

Recommendations below are specific to the paper sizes mentioned in this article;

• LEF tray-loading orientation
• Paper-grain orientation
• Media (paper) weight

Paper Size

• A5-size paper with long-edge-first orientation
• Rotate the paper 90° so the paper-feed orientation in the tray is short-edge-first (SEF).
• Statement-size paper with short-edge-first orientation
• Since the tray will not accept more than one orientation for this paper size, you can utilize the printer's multi-purpose feeder (MPF tray).

Note:  This may require changing the app's paper source and changing the printer's paper size to Universal or Statement.

• The use of heavier bond paper, i.e., 80GSM vs. 74GSM* (24lb. vs 20lb.), or higher.
• The use of long-grain paper when loading the tray short-edge-first.

General Grain Rule

Paper grain running in a direction that is parallel to the printer's paper path will almost always will be more resistant to curl, however, there can be exceptions based on paper dimensions.