Click Properties in the title section above.
When printing a document, it has been observed that there are white repeating horizontal bands that appear on an out of the box (OOB) printer.
|1||Perform a power-on-reset (POR) by powering the printer off and power it back on.|
Open the printer front door and remove the toner cartridge.
Remove the black imaging unit.
Check the imaging unit's photoconductor drum (A) for any marks.
If there are no marks with the photoconductor drum, Insert the imaging unit (1) and toner cartridge (2) back into the printer.
Perform a test print and check if the PQ issue still appears.
- If the issue appears, proceed to the next step.
Should the issue persist, replace the Black Imaging Unit with Part number:
- Black Return Program Imaging Unit - 58D0Z00
- Black Imaging Unit - 58D0ZA0
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:
- Affected printer model/s
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8788