Go to Lexmark.com.
On the upper right corner, select 'Customer Support' and then 'Device Support'.
Enter your printer model in the search bar and select 'Go'
On the printer's support page, scroll down and look for "Get in touch with Lexmark" on the left corner, and select 'email' the Lexmark team.
Type in all the required information. Under "Description Field", please start by typing in keyword 'Amazon Review Escalation' and adding the following information.
- Reference ticket number/SR 1-xxxxxxxxxxxxx (if available):
- Re-enter printer 13-digit Serial Number (if available):
- Brief description of the unresolved issue:
You will get a notification with a new SR# and a Lexmark representative will get in contact with you.