Affected products
Click Properties in the title section above.
Issue description
When a user prints a document, small vertical streaks appear from the top of the image and move down the page. The severity of the print quality defect drops as it goes down the page. There is also a left-to-right variability in the defect where it gets worse as you move to the right on the image.
Troubleshooting
| Step | Action |
| 1 | Perform a Power-on-reset (POR) to force a toner density sensor (TDS) calibration cycle. |
| 2 | Print a test page and check if the print quality defect still appears. |
| 3 | If the issue persists, increase the toner darkness in the printing preferences. |
| 4 | Should the print quality still appear, change the print resolution to 1200 dpi before printing document. To change the print resolution, Navigate to: Settings > Print > Quality > Print Resolution |
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/'s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8625