Skip to Content Information Center
Lexmark XM7370

Lexmark XM7370

IP address automatically setting itself to 0.0.0.0 when disconnected from the network

Issue description

When a user disconnects a Lexmark device running firmware version XXXXX.05x.yy or later from the network, the IP address will automatically be set to 0.0.0.0. This also occurs even if the device has a static IP already saved in the device.

Solution

To acquire the printer IP address, reconnect the printer to the network. When the network connection is re-established the printer will automatically acquire an IP address. For a static IP connection, the printer recalls the last IP address that was set and restore it once the connection is established.

This is applicable for both a wired and wireless connection;

  • For printers connected via Ethernet cable, reattach the cable to the printer.
  • For printers connected wirelessly, make sure that the wireless router/switch/access point is powered ON and the wireless printer is configured to connect to the wireless network.

LEGACY ID: SO8670

Was this article helpful?
Top