Soft Dog Ears Seen on the Non-reference Edge Side of the Page

Affected products

Click Properties in the title section above.

What you will see

When printing A4/A5-width media, the printout has soft dog ears on the non-reference edge side of the page. See sample image below:

Solution

Run the machine in Quiet mode by navigating through Settings > Device > Maintenance > Configuration Menu > Device Operations > Quiet Mode > set it to Off.

Should issue persist, please contact Lexmark Technical Support for further assistance.

Contacting Lexmark

If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate

• Affected printer model/s
• Printer serial number

Please be near the product/s described in this article to expedite the support process and reduce callbacks.

LEGACY ID: SO8629