Part of the image is transferred down the page

Issue description

When printing a document, the end user has noticed that part of the image is transferred down the page.

In a cool and dry environment, the print quality defect could also appear as poor fuse grade.

Print Defect Sample:

Solution

1. From the control panel, navigate to: Settings > Paper > Media Configuration > Media Types.

   

   1. Make sure that the printer settings for Type, Weight, and Texture match the paper being loaded.

   

   2. Reprint the job to check if print defect has improved.



2. If the print defect still appears, allow the printer to reset and cool down before reprinting the job.

   Note:  Increase the time between printing jobs for a large amount of output



3. If the printer settings match the paper being loaded and the print defect still appears, navigate to: Settings > Paper > Media Configuration > Media Type

   

   1. Change paper setting to Type = Plain, Weight = Light, Texture = Smooth. This sets the fuser to a lower temperature.

   

   2. Reprint the job to check if print defect has improved.



4. Allow the printer to reset and cool down.



5. If the print defect still appears, navigate to:Settings > Paper > Media Configuration > Media Type

   

   1. Change paper setting to Type = Plain, Weight = Normal, Texture = Rough. This sets the fuser to a higher temperature.

   

   2. Reprint the job to check if print defect has improved.



6. If the print defect still appears, go to the control panel, navigate to:Settings > Print > Quality > Advanced Imaging > Color Adjust.

   

   1. Run the Color Adjust operation and wait for it to complete.

   

   2. Reprint the job to check if print defect has improved.



7. If the print defect still appears, contact Lexmark Technical Support for additional troubleshooting.

Explanation

This type of Print Quality Defect is known as a fuser offset where the the image is transferred down the page, at the fuser belt frequency (57mm).

This usually occurs when the fuser gets extremely hot in certain print modes such as:

• Printing multiple continuous single page jobs with only a brief (less than a minute) pause in between pages
• Continuous duplex printing of greater than 200 sides.