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Lexmark CX431

Lexmark CX431

Lexmark CS/CXx31, C/MC3xxx: Incorrect Colors Appearing on the Printout

Affected Products:

Single-Function: CS331, C2326, CS431, C3224, C3326, C3426

Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i and XC2326

Issue Description:

When printing documents, the colors are not printed correctly. Some colors are also missing.


  1. Open the printer front door.

  2. Pull out the toner cartridge tray.

  3. Check whether the toner cartridges are properly installed to their respective places. Make sure to install them correctly.
    The printer has matching colored latches and labels to corresponding toner colors (Black, Magenta, Cyan, and Yellow).

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • xref_Model_Information_xref
  • xref_Serial_Number_Label_xref
  • Toner/imaging unit/waste toner bottle part number and serial number


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