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Lexmark CX431

Lexmark CX431

Lexmark CX/CSx31, MC/C3xxx and XC/C2326: Light Faded Print on the Right Area of the Printed Page

Affected Products:

Single-Function: CS331, CS431, C2326, C3224, C3326 and C3426

Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i and XC2326

Issue Description:

When printing a document, the end user has noticed that part of the image on the right seems to be faded or lightly printed.

Print Defect Sample:

Solution:

  1. Perform Color Adjust from the control panel by navigating to:Settings > Print > Quality > Advanced Imaging > Color Adjust

  1. Print a test page and check if the issue still persists.

  1. If the print quality defect still appears, adjust the Toner Darkness by navigating to:Settings > Print > Quality > Toner Darkness

  1. Adjust the values to find the best result

  1. Should the issue persist, replace any toner cartridge that is almost at End of Life (EOL).

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • xref_Model_Information_xref
  • xref_Serial_Number_Label_xref

LEGACY ID: SO8827

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