Colors are misaligned causing blurry images

Issue description

Printed images appear to be blurry which is caused by a color misalignment print quality defect. Some of the colors can be out of alignment and is more than what the standard out of box color adjust operation is capable of correcting which can result in blurry colored images. The sample image shows when a color misalignment has occurred.

• (A) Magenta is out of alignment (however any of the colors, including black, may be out of alignment).
• The key is to notice when the colors overlap (observe that cyan and magenta are overlapping).
• (B) White line at the other end (see the space between black and magenta).
• If the color is misaligned in the opposite direction, you may see the white line first.
• For yellow and black, the only thing that can be seen is the overlap or white line.

Solution

1. Print the Print Quality Test Pages to verify if the defect matches the issue that is observed.



2. Perform Color Adjust.

   • Go to the home screen, touch Settings > Print > Quality > Advanced Imaging > Color Adjust.


3. If the issue persists, remove and reinstall all cartridges.