Background print when doing copy, scan and fax

Issue description

When scanning an image for copy/scan/fax, the scan bar may be picking up more detail than the customer wants.

The problem may also be due to printing for the first time in a cold environment.

• Sample Defect

Solution

1. Cleaning glass could eliminate background.



2. If the issue still persists when making copy, adjust the level of background removal by going into “Advanced Imaging” which can be found in Copy, Scan, and Fax menus on Operator Panel and Embedded Web Server (EWS).

If the issue persists, search for more information related to this issue or contact support for further assistance.