Before proceeding, make sure to fill out the Main escalation information requirement and gather the Security issue primary escalation requirements.
This information is used for simulation especially whether the customer is using Cisco ACS or Microsoft RADIUS Server, etc.
Brand/Model/Firmware Info of the Switch
Info is used for simulation and analysis.; e.g., Read Only, Write, etc.
It is an overview on the actual problem.
The error would show up if it fails to join the domain. Please provide screenshots.
Info is used for simulation and analysis
Note: Applicable on Windows systems only.
Click Start Menu > Programs > Accessories > System Tools > System Info.
Click File, and then Save.
Test Results Error
The actual error would point in the right direction as to which area needs to be reviewed.
Test button can be found on the bottom part of Addressbook Settings in EWS. Please provide screenshots.
Active Directory Users and Computer
Needed for better comparison with the address book settings.
Info can be obtained from the Administrator who has access to the Domain Controller, which should indicate where the user is residing.
SNMP MIB Walk / SNMP GET
Info is used for simulation and analysis.
End‑user provides this by using a third party SNMP tool.
LEGACY ID: FA872
Additional requirements for TGX issues
Additional requirements for eForms issues