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Lexmark MX331

Lexmark MS/MXx31, B3340, B/MB3442: Paper Jam Caused by Media Stuck in the Fuser

Affected Products:

Single-Function: M1342, MS33x, MS43x, B3340, B3442

Multifunction: MX33x, MX43x, MB3442, MB3442i, XM1342

Issue Description:

A jam occurs when paper is stuck inside the printer.

Solution:

  1. Power the printer Off.

  2. Remove the paper tray.

  3. Check for any paper that is stuck in the printer.

  4. Clear any paper that is jammed.

  5. Open the rear of the printer and check if paper is still stuck as shown in the image below.

    IMPORTANT! If paper is still stuck, DO NOT ATTEMPT TO CLEAR THE JAM BY STICKING AN OBJECT INTO THE FUSER WHILE THE PRINTER IS CONNECTED TO POWER.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)
  • Printer serial number

LEGACY ID: SO8888

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