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Lexmark MS725

Enrolling a printer in the Fleet Management portal will not show the new serial number

Issue Description:

If a printer's serial number is changed and the printer is enrolled, the old serial number will be shown the Fleet Management portal.

Solution:

After changing a printer's serial number, the printer must be rebooted prior to being enrolled.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Software / Solution

LEGACY ID: SO8963

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