What you will see
Ghosting at PC drum frequency (96mm) that progressively worsens throughout the imaging unit's lifecycle.
Contributing factors that may give rise to this issue, to include:
- High duty cycle
- Printing near environmental thresholds of (50F/15%RH, 78F/80%RH)
- Printing in a higher halftone modes, i.e., 1200IQ, 2400IQ, 1200dpi
Illustrations
Positive ghosting
Negative ghosting
Suggested remedies
| Step | Action | Yes | No |
| 1 | Power the machine Off and On to allow a self-calibration. Retest. Does this resolve the issue? | Issue resolved | See next step 2. |
| 2 | Rotate image 180¬Entityordm; or 90¬Entityordm;. Retest.
Note:This recommendation is dependent upon the where ghosting is being observed on the page.
Does this resolve the issue? | Issue resolved | See next step 3. |
| 3 | Set print resolution to 600 dpi. Retest. Does this resolve the issue? | Issue resolved | See next step 4. |
| 4 | Lower darkness setting on the printer. Settings > Print > Quality > Toner Darkness. Retest Does this resolve the issue? | Issue resolved | See next step 5. |
| 5 | Verify the Media Type for the type of paper, and adjust accordingly. Retest Does this resolve the issue? | Issue resolved | See next step 6. |
| 6 | Replace the imaging unit (IU). Contact Lexmark Technical Support if this issue occurs within the warrantied service life of the Imaging Unit. | |
Contacting Lexmark
If you need additional assistance, please go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Printer model
- Printer serial number
- Toner/imaging unit/waste toner bottle part number and serial number (for supply-related issues)
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8598