Affected products
Click Properties in the title section above.
Issue description
It is observed that after printing a black-and-white or monochrome document, 1.7mm horizontal bands (jitter) appear on the page. This typically occurs most on narrow media due to slow speed.
Troubleshooting
| Step | Action |
| 1 | Reseat the printer's toner cartridge and Imaging unit. |
| 2 | Perform a Power-on-reset (POR). |
| 3 | Print a test page and check if the print quality defect still appears. |
| 4 | Should the issue persist, change the print resolution to 1200 dpi before printing document. To change the print resolution, Navigate to: Settings > Print > Quality > Print Resolution |
Still need help?
If you need additional assistance, please close this browser tab or go to the Lexmark support site, type your printer model and locate
Get in Touch with Lexmark! for contact information.
NOTE: When calling for support, you will need the following:- Affected printer model/'s
- Printer serial number
Please be near the product/s described in this article to expedite the support process and reduce callbacks.
LEGACY ID: SO8621