New cartridge requires an authentication PIN

Issue description

When a user inserts a new cartridge, an intervention required (IR) alert shows on screen prompting the user to authenticate the cartridge.

Solution

1. Scan the QR code on the printer control panel using a mobile device.



2. Obtain the product identification number (PIN) shown on the mobile screen to authenticate the cartridge. An example of a cartridge authentication PIN.



3. On the printer control panel, touch “Next”.



4. Enter the PIN and touch “Done”.