New cartridge requires an authentication PIN

When a user inserts a new cartridge, an intervention required (IR) alert shows on screen prompting the user to authenticate the cartridge.

1. Scan the QR code on the printer control panel using a mobile device.

   



2. Obtain the product identification number (PIN) shown on the mobile screen to authenticate the cartridge. An example of a cartridge authentication PIN is shown below.

   



3. On the printer control panel, touch “Next”.



4. Enter the PIN and touch “Done”.

   

Have the following available when calling Lexmark Technical Support;

• Printer model(s)

• Printer serial number

• Software/Solution

LEGACY ID: SO9058