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Lexmark MS725

655.84A Toner Motor Error Appears on the Lexmark MS/MX72x_82x

Affected Products:

Single-Function: B2865, M5255, M5270, MS725, MS821, MS822, MS823, MS825, MS826

Multifunction: MX721, MX722, MX725, MB2770, XM5365, XM5370, MX822, MX826, XM7355, XM7370

Issue Description:

The 655.84A error message appears on the printer home screen upon printer boot up.

Solution:

  1. Power the printer Off and open Door A.

  2. Reseat the toner cartridge and imaging unit.

  3. Make sure to properly re-install the toner cartridge and power the printer back On.

  4. Check the printer if the error message still appears.

  5. If the issue persists, ask the end-user if they have a spare toner cartridge or imaging unit for troubleshooting.

    • If the error message does not appear after trying a different toner cartridge or imaging unit, issue is resolved.

    • If the error message appears after trying a different toner cartridge or imaging unit, please refer to the Still Need Help? section of this article.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

  • Toner/imaging unit/waste toner bottle part number and serial number

LEGACY ID: TE929

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