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Lexmark MS823

Lexmark MS823

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Novell print and driver primary escalation requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

Gather the primary requirement for Novell Print and Driver‑related issues.

Requirements

Requirement and RelevanceHow to Obtain

How is the printer attached?

Info is used for simulation and analysis.

  • Ethernet
  • Wireless
  • USB
  • Parallel
  • Serial

Has this setup ever printed correctly?

Info is used for simulation and analysis.

End user provided

Does the server abend*? If yes, provide the abend.log file and config.txt with all switches.

* Abnormal end or crash.

Abnormal ending or crashes may help with diagnosis.

Netware Administrator

Driver information

Requirement and RelevanceHow to Obtain

What type of driver?

Info is used for simulation and analysis.

  • OS–provided System Driver
  • Lexmark driver from CD
  • Downloaded Lexmark driver from Web

What version of the driver?

Info is used for simulation and analysis.

End user provided

Customer's printing environment variables?

Info is used for simulation and analysis.

End user provided

What PDL or Datastream is being used?

Info is used for simulation and analysis.

  • PostScript
  • PCL
  • PDF
  • Hostbased

Printer information

Requirement and RelevanceHow to Obtain

Menu Settings page

This document contains all the printer settings and running firmware code.

Note:  If other devices are available and working, please include their Menu Settings pages as well.

On the printer, press Menu > Reports > Menu Settings Page; or Obtaining the Menu Settings page (November 2017) for more information.

OS Environment

Requirement and RelevanceHow to Obtain

What Netware OS version and Support Packs are installed?

Info is used for simulation and analysis.

End user provided

What Novell Client Version being used?

Info is used for simulation and analysis.

End user provided

Netware printing solution being used?

Info is used for simulation and analysis.

End user provided; e.g.,

  • NDS Printing
  • NDPS/iPrint

For Queue-based (NDS) printing, are the objects created with a Netware Utility or with a Lexmark Utility?

Info is used for simulation and analysis.

Netware Utility

  • PCONSOLE
  • NWAdmin

Lexmark Utility

  • Interwin
  • NPU

What is the client-side workstation that is printing through Netware?

Info is used for simulation and analysis.

End user provided

For queue-based printing, how was the network adapter configured?

Info is used for simulation and analysis.

Enduser provided; e.g.,

  • Interwin
  • EWS (Embedded Web Server)

For NDPS printing, which gateway is being used?

Info is used for simulation and analysis.

Enduser provided; e.g.:

  • Novell
  • Lexmark Solution

Select a topic from the list to view additional requirements specific to your issue.

LEGACY ID: FA891
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