241.84x Paper Jam

Issue description

The printer posts a 241.8A, 241.84B, or any 241.84x paper jam. This happens on a brand new printer (out-of-the-box) or when Tray 1 is empty with a paper out flag has been bent.

• Paper jam error box
• Paper out flag

Solution

1. Remove the duplex/multipurpose feeder (MPF) tray from the printer.

   • Open the front door.
   • Press the blue handle and then pull the tray out.


2. Check and remove any jammed paper.



3. Visually check the bottom of the duplex/multipurpose feeder (MPF) tray to see whether there is a pass ‑ through roller.

   • If there is no pass-through roller, the tray needs to be replaced. Check on the Paper Feeder Motor for the status of the flag - if bent, replace the Paper Feed Motor.