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Lexmark CS421

Lexmark CS421

Lexmark CS/CXx31, C/MC3xxx: Cartridge Tray Is Stuck and Unable to Fully Open It

Affected Products:

Single-Function: CS331, CS431, C2326, C3224, C3326, C3426

Multifunction: CX331, CX431, MC3224, MC3326, MC3426, MC3224i, MC3326i, MC3426i, XC2326

Issue Description:

In removing the toner cartridge, the latches that secure the cartridge must be released. If these latches are left opened, the cartridge tray gets caught and stuck in the front door when you try to pull the tray completely.


To fully open the toner cartridge tray, make sure to close the latches first before pulling the cartridge tray forward.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • xref_Model_Information_xref
  • xref_Serial_Number_Label_xref
  • Toner/imaging unit/waste toner bottle part number and serial number


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