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Lexmark CS421

Lexmark CS421

Consequences and precautions to consider before deciding to downgrade firmware

Side effects of downgrading firmware

Downgrading or reverting firmware levels is not advised. Many reasons exist, for example:

Downgrading firmware from FW4...To a lower level, such as FW3...Results in...
CXTPP.040.072a

PP.0 3x.yyy

  • Loss of installed non-native apps
  • Cleared configuration settings for built-in apps
  • Possible loss of certain functionality
  • Other unanticipated messages and errors

Firmware nomenclature

Considerations

  • Do not downgrade firmware just because another device with lower firmware is working correctly. Escalate all issues with Lexmark’s Technical Support team before deciding to downgrade firmware.
  • You may have a PE-released version of firmware and this version may be more current than what is available on support.lexmark.com or Lexmark Cloud Services. Always check firmware levels found under Device information.
  • It may not be possible to downgrade code. Refer to “Unable to downgrade code” for more information about this topic
  • If using the ESF config tool to deploy/configure apps, do not select the “install the firmware first" option unless you are absolutely certain the existing firmware on the device is outdated.

Device recovery

Warning—Potential Damage:  Do not downgrade firmware, since returning the device's full compliment of features and functionality requires a multi-step process and likely requires contacting the solutions support team.

 

Downgrading firmware

If necessary, and only as a last resort, if you are required to downgrade firmware, then you must follow this prelist and summary of steps to recover existing solution (apps) and configuration settings.

    Before you begin

  1. Create a list of all apps that are not pre-installed at the factory.

  2. Capture all configuration settings for apps, e-mail, fax, copy, print, network, and security functions.

  3. Capture all user-defined shortcuts, profiles, and destinations.

  4.  

    Procedure: Downgrading firmware and sanitizing

  5. Downgrade firmware to the previous EC revision of firmware.

  6. Clear cache in the browser used to access the printer Embedded Web Server (EWS) page.

  7. After the printer returns to a ‘Ready’ state, access the printer EWS; for example, http://printer's_IP_address.

  8. Navigate to Device > Maintenance.

  9. Select the following under Erase Printer Memory options:

    • Sanitize all information on non-volatile memory.
    • Start initial setup wizard.
    • Erase all printer and network settings.
    • Erase all apps and app settings.
    • Erase all shortcuts and shortcut settings.
  10. Click Start.

Reinstalling and activating apps

Upon completion, follow the steps in the setup wizard. Reacquire and reinstall all lost apps, licenses, certificates, and re-configure all user-defined settings.

Note: 

You need apps specific to your code level since apps are code-level dependent.

Firmware nomenclature

Firmware levelSettings page (Base)Description

Firmware 4‑8

CXTPP.073.042a

Offers better delineation of models:

Prefix

C = Color

M = Mono

X = MFP

S = SFP

T = Touch

N = Non touch

PP [CB, ATL, YK, MH] = Model ID

.073

FW7.3

7 = Major release

3 = Minor release

.042a

Build number

.000.199 = EC/PE release

.200.999 = PE release

a – delta release

Firmware 3 (FW3)

PP. 03x.yyy

PP – Model ID

03 – Major FW 3 release.

x – Level-3 delta.

yyy – Numeric build-level value.

Device information

Reports > Device > Device Information for CXTZJ.076.301

Base code level can also be found at EWS > Status.

LEGACY ID: SO8017

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