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Lexmark CS521

Lexmark CS521

Scan applications primary escalation requirements

Common requirements

Before proceeding, make sure to fill out the Main escalation information requirement.

If a device is involved, gather these common requirements for all Scan applications-related issues.

    Requirement and relevanceHow to obtain

    Menu Settings Page

    This document contains all the printer settings and running firmware code.

    On the printer, press Menu > Reports > Menu Settings Page.

    System information (MSINFO)

    This file contains comprehensive information on your computer's configuration.

    For Windows Operating Systems only:

    1. Click the Start menu > Programs > Accessories > System Tools > System Information.

    2. Click File and Save.

Additional requirements

Capture the following additional requirements by clicking on the links to obtain the specific logs required.


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