Cloud Fleet Management: Native Agent hangs checking connection with Cloud Services

Issue description

After “Enabling communications with Lexmark Cloud Services” on the printer, it will show the following messages (click the link below to view image):

• Embedded Web Server
• Control panel

And will not progress to successful connection status. Click the link below to show how the successful connection status should appear.

• Embedded Web Server
• Control panel

Solution

To resolve this issue, use the Printer Enrollment Tool (PET) to enroll the printer.

If the issue persists, search for more information related to this issue or contact support for further assistance.