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Lexmark CS521

Lexmark CS521

Firmware update using Cloud Fleet Management App fails

Issue Description:

Users are unable to update the printer firmware using the Lexmark Cloud Fleet Management app.

This issue happens only to the printers with firmware level prior to EC6 (LHS60.xx.P617).

Solution:

The printer firmware must be updated to LHS60.xx.P617 or later.

  1. Check the current printer firmware. Refer to xref_Check_xref for the steps.

  2. If the firmware level is below LHS60.xx.P617, m

    anually update the firmware using the printer's embedded web server. Follow the steps on xref_HO550_xref.

Still Need Help?

Have the following available when calling Lexmark Technical Support;

  • Printer model(s)

  • Printer serial number

LEGACY ID: SO8882

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