When checking the Printer Details page of the CFM portal, the
Notification alerts sent to the printer from the Cloud Fleet Management (CFM) portal are not appearing. Please refer to the following groups for specified parameters.
The following printers with Firmware older than xxx.040.xxxx are affected:
Single Function: C2240, C4150, C6160, C9235, CS622, CS720, CS725, CS727, CS728, CS820, CS827, CS921, CS923, CS927, M3250, M5255, M5270, MB2442, MB2546, MB2650, MB2770, MC2535, MC2640, MS622, MS822, MS824, MS826
Multifunction: CSX927, CX522, CX622, CX625, CX725, CX727, CX820, CX825, CX827, CX860, CX920, CX921, CX922, CX923, CX924, MX421, MX521, MX522, MX622, MX721, MX722, MX725, MX822, MX826, XC2235, XC2240, XC4140, XC4150, XC4240, XC6152, XC8155, XC8160, XC9235, XC9245, XC9255, XC9265, XM1242, XM1246, XM3250, XM5365, XM5370, XM7355, XM7370,
The following printers with Firmware older than LW74.xx.xxxx are affected:
Single Function: C2132, CS510, CS517, M3150, M5155, M5163, M5170, MS610, MS810, MS812, MS911
Multifunction: CX410, CX417, CX510, CX517, MX410, MX417, MX510, MX511, MX517, MX610, MX611, MX617, MX6500, MX710, MX711, MX717, MX718, MX810, MX811, MX812, MX910, MX911, MX912, XC2132, XM1140, XM1145, XM3150, XM5163, XM5170, XM5263, XM5270, XM7155, XM7162, XM7163, XM7170, XM7263, XM7270, XM9145, XM9155, XM9165
Group 1 Printers:
Update Firmware to the latest released version or to xxx.040.xxxx or greater.
Group 2 Printers:
For printers managed by a Fleet Agent, this function is not supported.
For printers managed by a Printer Configuration Agent, update Firmware to the latest released version or to LW74.xx.xxxx or greater.
Still Need Help?
Have the following available when calling Lexmark Technical Support;
Printer serial number
LEGACY ID: SO8889