Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan applications primary escalation requirements.
Lexmark Printer Home (LPH) version
Info is used for simulation and analysis.
Go to <Drive where software is installed>\Program Files\Lexmark\Dashboard, right-click on LX__Dashboard, and then select Properties > Details tab.
Specify whether USB or Network connection is used.
Screenshots for specific error messages (if any)
Utilize the Print Screen feature.
Additional logs which includes:
Contact Lexmark Technical Support for assistance.
LEGACY ID: FA1008
Additional requirements for eForms issues
Additional requirements for TGX issues