Before proceeding, make sure to fill out the Main escalation information requirement and gather the Scan applications primary escalation requirements.
This file contains all the printer's settings and information.
Please refer to Logs Gzip Compressed File Support and Collection Explained for more information.
Note: If your device is NOT included on the supported printers found in the article above, additional information may be requested by the support agent.
LEGACY ID: FA1008
Additional requirements for scan quality
Additional requirements for TGX issues