Paper curls, scrolls and exhibits messy output stack

Issue description

A loss of collation is seen as the paper exits the printer. It curls or scrolls which also produces a messy output stack.

Note:  This is most likely to occur in humid environments on partially acclimated media, lightweight media, narrow media, and short grain media.

Solution

1. Load a fresh ream of paper. Flex, fan, and straighten the paper stack to prevent sheets from sticking together. Partially acclimated media with more moisture absorbed when sitting out in a humid environment is more likely to exhibit this issue. A fresh media will help fix the issue. Did this resolve the issue?

   Note:  If you are experiencing this issue with an A5 media, put the paper in Tray 1, where it should be loaded long-edge fed. This will improve the output as well as the scrolling and stacking issues.

   • If Yes, then issue is resolved.
   • If No, proceed to the next step.


2. Change the paper weight setting to "Light" by following these steps. Did this resolve the issue?

   • If Yes, then issue is resolved.
   • If No, proceed to the next step.


3. Set the Print Resolution to 1200 dpiDid this resolve the issue?

   • If Yes, then issue is resolved.
   • If No, please contact the Lexmark support.